1. Service & Studio Bookings (Offline)
Since studio time and event dates are perishable inventory, a tiered cancellation structure is standard practice.
- Booking Deposit: A non-refundable retainer (typically 20-30%) is required to secure the date.
- Rescheduling: * More than 48 hours notice: One-time rescheduling allowed at no extra cost (subject to availability).
- Less than 48 hours notice: A rescheduling fee of 10% may apply.
- Cancellations:
- 7+ days before shoot: Full refund of any amount paid minus the non-refundable retainer.
- 24–72 hours before shoot: 50% of the total session fee is due.
- Less than 24 hours or “No Show”: 100% of the session fee is non-refundable.
2. Digital Products (Online)
Digital assets like presets, LUTs, or downloadable galleries are generally non-refundable because they cannot be “returned.”
- Policy: All sales of digital products are final.
- Exception: If a file is corrupted or the download link fails, provide a replacement within 24 hours.
3. Physical Products (Prints, Albums, Frames)
Physical goods involve material costs and labor, so the policy depends on whether the item is customized.
| Product Type | Cancellation Window | Refund Policy |
| Custom Albums/Prints | Before Approval/Printing | 100% Refund (minus design fees) |
| Custom Albums/Prints | After Printing has started | No Refund (due to customization) |
| Standard Frames/Gear | Within 24 hours of order | Full Refund |
| Damaged Goods | Upon Delivery | Free Replacement or Full Refund |
4. Refund Processing
- Timeline: Refunds are typically processed within 5–7 business days.
- Method: Credits will be issued to the original payment method (Credit Card, UPI, or Bank Transfer).